Fiber optic is a glass fiber through which data is exchanged at the speed of light. This is done with a blinking laser, allowing you to surf the internet super fast with fiber optic. Due to its high speed and bandwidth, fiber optic is the network of today and the future. Only fiber optic can meet the increasing data demand in our country. This reliable network never falters, allowing you to follow your online meeting or class without interruption. 

Open Dutch Fiber constructs and manages the fiber optic network. We do not offer subscriptions. This is done by providers.  

No, Open Dutch Fiber is laying down the fiber optic network and managing it. It is an open network, which means that all providers are allowed to offer their services on it.

By entering your postal code and house number, you can check if we are installing fiber optic at your address and if so, in which phase the installation is and with which provider you can subscribe to use the network.

We work with experienced contractors for the installation of our fiber optic network. You can recognize the employees by their clothing with the Open Dutch Fiber logo. All employees can identify themselves.

After the placement document has been prepared and approved, and there are sufficient individual applications, the property will be made available for scheduling by the connecting partner. They will schedule the connections as quickly as possible.

Our connection partner will contact the specified contact person to schedule a visit. They will then determine on-site how the property can be best connected. The connection partner will follow up on this during the project.

Send an email to housingcorporation@opendutchfiber.nl or call us on weekdays between 08.30 and 17.00 at 088 1633 633.

You can recognize us by the Open Dutch Fiber logo on the work clothing, and employees who need access to the home always have an identification card.

For this, you can contact the installation partner whose contact details are included in the document.

Send an email to vve@opendutchfiber.nl Call us on weekdays between 08:30 and 17:00 at 088 1633 633. 

It is possible that we are still in discussion with your landlord about the installation of fiber optic in your home.

For this, you can contact the installation partner whose contact details are included in the document.

You can submit a request for this via our contact form.

This strongly depends on the size of the building. Typically, it takes an employee about an hour to make a connection in a house.

When we lay fiber optic cables from house to house through the interior, we can only install a fiber optic connection at houses that have given permission.

We are starting excavation work in the street. The sidewalk will be partially dug up and we will lay the fiber optic cables underground. A fiber optic cable is available for each house. The sidewalk is usually neatly closed again within one day. Before we start these works, you will receive a letter and a flyer with information from us. After that, we will (depending on the situation at your address) install the fiber optic connection in the house. Once the provider has installed their services, you can start using super-fast fiber optic internet. 

The street or sidewalk is usually neatly closed again within one working day. We do our utmost to minimize the inconvenience. 

We aim for a safe and careful execution of excavation works, with the safety of residents and employees being our top priority. Therefore, we do everything possible to minimize the number of damages caused by digging. Read What we do to prevent damages caused by excavation.

We install the fiber optic cable on a fiber optic connection point box. With this box, you can't do anything yet, only when the provider installs the router at the fiber optic connection point, you can enjoy super-fast internet, watch HD television, and make cheap phone calls. 

How annoying that there is damage. Is this because of our work? Please inform us via. info@opendutchfiber.nl or call 088-1633 633. Then we will immediately start working on resolving this as best as possible. 

Keep an eye on our website to see if your neighborhood will be connected soon. 

Yes, the connection to the fiber optic network of Open Dutch Fiber is free. Except for a few addresses where a connection fee is required. These are often addresses located outside the village or city center and/or have longer distances from the street to the house. You can check the situation at your address via the postcode check on the website. Of course, there are costs associated with the subscription to a provider, but you pay those costs directly to the provider.  

After the fiber optic cable has been brought into your house and terminated with a fiber optic connection point, and you have subscribed to a service with a provider, you will receive a message from the provider for the installation of services. Once the technician has installed the router and activated your fiber optic subscription, you can immediately start using the super-fast fiber optic network. If you are not yet a customer with a provider but still want to use the super-fast fiber optic internet, please contact a provider that offers services over our network. 

This is definitely possible, but it is only done if a subscription has been taken out with one of our affiliated providers. 

Yes, but it sometimes varies in terms of when and how. We prepare all homes for fiber optic installation. Sometimes we do this up to the property line, and sometimes you will already receive a fiber optic connection. After subscribing to a fiber optic plan, we will install the connection free of charge. fiber optic connection point in the house.  

We always try to provide high-rise complexes with fiber optic in all the apartments of the building. Often we install the fiber optic connection point in the apartment, but sometimes it is hidden in the wall and we only install the fiber optic connection point in the apartment when you subscribe to a service. There are also addresses where a connection fee applies. Check the postcode for the situation at your address. After entering your postcode and house number in the postcode check, you can see what applies to your address.  

Determining the best location for the connection point is done in consultation. Often the best place is the meter cupboard, but another location is possible. If you live in a high-rise building, we will install the fiber optic connection point in each apartment in (approximately) the same location, in consultation with your Owners' Association or landlord.  

Sometimes the fiber optic cable is hidden in the wall and we only install the fiber optic connection point in the house when you subscribe to a service. 

The information you provide (name, phone number, and/or email address) will be passed on to the party responsible for installing the fiber optic connection point in your home. They will only be used to schedule an installation appointment. 

This varies depending on the type of housing and location: - Single-family home: In some places, the fiber optic connection is not directly connected to the home, but is installed up to the property line.  

When you subscribe to a provider, we will install the fiber optic connection point in your home for free. - Duplex and apartment buildings: In some cases, a fiber optic connection point may not be installed in the home. Residents of these buildings will receive a free connection point once one person in the building subscribes. Agreements will be made with your landlord or Homeowners' Association. - High-rise buildings: We will make agreements with your landlord or Homeowners' Association regarding connecting all units in the building.  

Regardless of whether you subscribe to a plan, you will receive a free fiber optic connection point in your home. Sometimes it is hidden in the wall until you subscribe to a plan. 

We will pass on this information to the party that will be responsible for installing the fiber optic connections in your building. They will then be able to schedule an appointment with you to install the fiber optic connection point. You can easily provide your information by using the postcode check on our website. Enter your postcode and house number, and fill in the form with the missing details.

First, we lay the fiber optic cable in the street and the neighborhood. We temporarily leave the cable above ground. These are the little spikes above the ground. This way, when we come back to connect the house, we can do so without having to dig up the street. For safety reasons, we always try to leave the spikes sticking out as close as possible to the property line. 

During the work in the street and in the public areas of your complex, you do not need to be at home. For the installation of the fiber optic connection point in your home, you will first be contacted to schedule an appointment. Then it is necessary to be at home. Alternatively, ensure that another authorized adult is present. 

No, there are no costs associated with connecting to the fiber optic network. Nor for installing a fiber optic connection point in your home, unless you have been notified by us that a connection fee is required to make a fiber optic connection at your address.  

We do not install a fiber optic connection point in all homes directly. In some single-family homes, the fiber optic cable is laid at the property line. Once a subscription is taken out, we will install a fiber optic connection point in the home for free. Also, in apartment buildings and duplexes, a fiber optic connection point is not always installed in the home.  

Residents of these houses will receive a connection point as soon as one person in the building subscribes to a subscription. In a high-rise complex, everyone will receive a fiber optic connection point in the house, regardless of whether someone has subscribed to a service. Sometimes we do this 'invisibly' and leave the fiber optic cable behind the wall until a subscription is taken out. Check the postcode for the situation at your address. After entering your postcode and house number, you can see what applies to your address.

This is definitely possible, but it is only done if a subscription has been taken out with one of our affiliated providers. 

In most cases, when installing fiber optic cable in your garden, there is no digging in your garden. The fiber optic cable is drilled underground from the property line to your home. A hole is made at the facade of your home, the size of a paving stone, where the fiber optic cable emerges above ground. The cable then protrudes a small distance from the ground. This is temporary. 

In case of a malfunction, always contact your provider. They will investigate the issue. If the malfunction is due to the equipment or your provider, they will help you resolve it. If the malfunction is due to our fiber optic network, your provider will inform us and we will solve the problem as soon as possible. 

To use the new fiber optic network, you need to subscribe to a provider. On our website, you will find a postcode checker. When you enter your postcode and house number, you will immediately see which providers offer services at your address. 

For questions about the installation of the fiber optic network, you can send an email to info@opendutchfiber.nl or call 088 1633 633.  

You can contact us by phone or email using the contact details provided in the letter or email you have received. If you need assistance, please call 088 1633 633 (Monday to Friday from 08:30 to 17:00) or send an email to info@opendutchfiber.nl

We do indeed use WhatsApp to contact you. So you may have received a message from us via the number 0639240151. We use this channel, among other things, to automatically schedule an appointment with you for a free home connection. Unfortunately, it is not possible to contact us directly via this phone number. If you have any questions, you can reach us directly at phone number 088 1633 633.

We make agreements with your landlord or Homeowners' Association regarding the connection of all homes in the building. The connection to the fiber optic network is free and does not obligate you to anything. It is important that all residents cooperate. In most cases, we will install the fiber optic cable from bottom to top through the homes. Please give your consent for the connection. You can easily do this by entering your postcode and house number in the postcode check and filling out the form that appears.  

Do you live in a high-rise building? Then we ask you to cooperate. We are installing fiber optic cables through the apartments and therefore need access to all apartments in the building. The connection is free and does not obligate you to anything. Please give your consent for the connection. You can easily do this by entering your postcode and house number in the postcode check and filling out the form that appears.  

The fiber optic network of Open Dutch Fiber is open.This means that you can receive services from various providers who use our network. Odido is often the first provider for internet, TV, and telephony via our fiber network in many places, but other providers such as Fiber.nl, TriNed, SNLR, MultiFiber, Stipte, and Freedom Internet are increasingly offering their services through our network as well. This way, we are providing more and more households with access to modern infrastructure and super-fast internet. Perform the postcode check. To see which providers are available at your address.

Once it is possible to subscribe to services such as internet, television, and telephone, you will receive a notification from the available providers.

At Open Dutch Fiber, you cannot subscribe to a plan. You do this with a provider. 

Your provider will contact you to activate the services. If you have any questions about your services or the appointment to activate services via fiber optic, please contact your provider.

If you have any questions about your current indoor cabling in combination with your (future) fiber optic connection, you can ask these questions to the provider or to the installation technician (the one who installs the router). Together, they will assess whether adjustments are necessary or desirable for successful use of the fiber optic connection. 

No, if you have subscribed to fiber optic services, it is not necessary to give permission. Open Dutch Fiber will then receive a signal from the provider to install a fiber optic connection point in your home. Subsequently, the technician will come by appointment to install the fiber optic connection point.

After giving your permission, you will receive a confirmation from us via email. We will contact you to schedule an appointment for the installation of the fiber optic connection point. Our installation technician will assess with you the best location for the connection point. In most cases, this will be the meter cupboard or the location where other cables enter the house.

Yes, your landlord must give permission for the installation of the fiber optic connection point in your home. We will do our best to make arrangements with your landlord before the work starts in your street.  

We need permission to install a fiber optic connection point in your home. Granting permission is simple and can be done through the postcode check on our website. You enter your postcode and house number here, and then fill in some details in the form. The information you share with us will be passed on to our contractor so that an appointment can be scheduled for the installation of the fiber optic connection point in your home. 

I'm sorry to hear that there is damage. Is this because of our work? Please inform us by emailing this along with photos of the damage to info@opendutchfiber.nl or call 088-1633 633. We will immediately start working on resolving this as best as we can. 

I'm sorry that you are not satisfied. Please submit your complaint via email. info@opendutchfiber.nl Please contact us at 088 1633 633 or give us a call. We will then work together with you to find a solution.