Who are we?

Open Dutch Fiber (ODF) is a leading Dutch fiber optic company that builds and maintains a network in urban and densely populated areas throughout the Netherlands. Our network provides services to over 1.5 million households and businesses, including our main partner, Odido (formerly T-Mobile). We closely collaborate with municipalities, housing corporations, homeowners' associations, residents, and experienced contractors. ODF was established in 2021 as a joint venture between investment fund KKR and Digital Transformation Capital Partners.

The role

In this role, you are responsible for ensuring that the agreements between Open Dutch Fiber and Odido are upheld. These agreements have been made at the management level, and it is your task to ensure smooth cooperation between both parties. You make sure that the planning of the installation of fiber optic networks in neighborhoods is well coordinated with Odido's marketing campaigns.

You will report directly to the CCO and play a key role in the transformation of ODF from a network deployment company to a customer-centric network management organization. In addition, you will also support the transition of the commercial department from "Marketing & Sales" to an "Account"-focused organization. This provides a unique opportunity to have strategic influence, with regular interaction with senior management and private equity investors.

What are you going to do?

• Coordinate and monitor the agreements made between ODF and Odido, with the aim of ensuring effective and smooth cooperation.

• Ensure a close alignment of the network rollout planning with Odido's marketing campaigns, in order to achieve a successful launch of services in neighborhoods.

• Maintaining good relationships with stakeholders at various levels, from operational to executive level, and acting as a sparring partner for complex issues.

• Resolving operational challenges and conflicting interests that may arise between ODF and Odido.

• Responsible for creating reports on the progress of projects, which are presented to the management of ODF and Odido.

• Proactively contribute to the commercial growth and optimization of the collaboration between ODF, Odido, and its partners.

• Achieving commercial targets and contributing to the value creation agenda of ODF.

Who are you?

• HBO/WO level of education, preferably in a relevant field such as Business Administration, Engineering, or Civil Engineering.

• Minimum of 4 years of experience with a proven track record in project management, preferably in the telecom or infrastructure sector.

• Extensive experience with the deployment of various go-to-market strategies and sales channels within the fixed internet market.

• Strong commercial mindset, with excellent negotiation skills and experience in stakeholder management.

• You can communicate and negotiate effectively at any level, including at the executive level.

• Analytically strong, with the ability to turn complex challenges into practical solutions.

• Hands-on mentality with a results-oriented attitude, not shying away from challenges in a dynamic environment.

• Excellent command of both the Dutch and English language, both orally and in writing.

What do we offer?

• A challenging position in an organization that is constantly evolving.

• Working in a dynamic and collegial work environment, with a start-up culture focused on growth and innovation.

• Regular contact with senior management and private equity investors.

• A competitive salary with a bonus scheme, depending on experience and performance.

• Comprehensive benefits package, including pension scheme and paid leave.

• Opportunities for professional and personal development.

Work environment and willingness to travel:

• The work mainly takes place from our office, with the possibility to occasionally work from home. Limited travel may be required for projects or meetings with stakeholders.

Who we are

We are Open Dutch Fiber. We build and maintain fiber optic networks in the Netherlands. For this, we work closely with municipalities, housing associations, owners' associations, residents, and experienced contractors. Providers deliver their services through our fiber optic network, giving more than 1.5 million households and businesses access to fast and stable internet.

About the role

We are looking for an Operational Analyst to support our Order-to-Bill (O2B) process and special projects within the commercial organization of Open Dutch Fiber. In this role, you will work directly with the Special Projects Manager and the Chief Revenue Officer and collaborate closely with various teams (Construction, Marketing, Sales, and external parties such as partners, providers, and internet service providers) to improve operational efficiency, reduce customer churn, and streamline communication in the customer journey.

Key responsibilities

1. Funnel Analysis & Reporting

• Monitoring and analyzing the O2B funnel to identify bottlenecks, causes of customer churn, and process issues.

• Developing and maintaining dashboards, KPIs, and weekly/monthly reports for internal and external stakeholders.

2. Improvement of operational processes

• Collaborating with various teams (Construction, Installation Partners, Customer Service, ISP Partners) to streamline communication and handovers and improve the overall customer journey.

• Analyzing and making proposals for quick improvements and long-term solutions to reduce backlogs, scheduling conflicts, and data sharing deficiencies.

3. Data Management & Insights

• Conducting root cause analyses on order cancellations, customer churn during migration, and installation delays to formulate improvement recommendations.

4. Project Coordination

• Assisting in the execution of pilot programs (e.g., call center surveys to identify reasons for customer churn) and expanding these to other locations as needed.

• Coordinating timelines, deliverables, and follow-up actions with internal teams and external stakeholders (such as Odido and other ISPs).

5. Communication & Stakeholder Management

• Preparing presentations, status updates, and weekly/bi-weekly reports on funnel performance for senior management and key partners.

• Supporting regular meetings with external partners to align priorities, discuss challenges, and share best practices.

Qualifications

• Bachelor's degree in Business Administration, Economics, Engineering, Data Analysis, or a related field.

• 2–4 years of experience in an operational, business analyst, or project coordinator role (experience in telecom, internet services, or other infrastructure sectors is a plus).

• Proficiency in data analysis and reporting tools (Excel, Google Sheets, BI platforms like Power BI or Tableau).

• Strong problem-solving and critical thinking skills; able to interpret data and turn insights into process improvements.

• Familiarity with process mapping and continuous improvement methodologies (Lean, Six Sigma) is a plus.

Skills & Competencies

• Operational focus: Comfortable managing daily process flows, identifying bottlenecks, and implementing quick solutions.

• Stakeholder management: Ability to collaborate effectively with various teams and external partners, with clear and solution-oriented communication.

• Attention to detail: Skill in data validation and maintaining statistics to ensure accuracy and reliability.

• Adaptability: Willingness to quickly adapt to new projects or operational challenges.

• Strong communication: Excellent written and verbal communication skills, including presenting to multidisciplinary teams.

What we are looking for

This role requires an analytical and detail-oriented leader with a passion for audit quality and inspection integrity. You have a good knowledge of fiber optic installations and high-rise solutions, and you have a curious attitude where you dare to critically question decisions. You take initiative and inspire others. You enjoy working in a dynamic organization that is constantly evolving and where developments happen quickly.

• Education: Bachelor's degree in Business Administration, Engineering, Civil Engineering, or a related field. A master's degree or relevant certification is a plus.

• Experience: Minimum of 10 years of experience, with at least 2 years in a leadership role. Demonstrable experience in construction inspection or construction.

• Skills:

  • Strong analytical and problem-solving skills.

  • Excellent communication and interpersonal skills.

  • Thoroughness and precision in audits and reporting.

  • Ability to lead and motivate a team.

  • Strong project management skills.

  • Good collaboration with multidisciplinary teams and building strong relationships within the organization.

What you can expect from us

A challenging role within a customer-focused organization that is constantly evolving. We are an ambitious, energetic, and results-oriented organization. We form a close-knit team with a start-up culture, disrupting the market and placing a high value on workplace enjoyment. At Open Dutch Fiber, we encourage your personal and professional development.

• Work environment: Office environment, with the possibility of occasional remote work.

• Working hours: Full-time position with standard office hours. Extra hours may be required during peak periods or project deadlines.

• Travel: Limited travel to projects or meetings with stakeholders.

• Salary: Competitive and dependent on experience, including bonus.

How to apply

Send your CV and cover letter to ODF Recruitment at recruitment@opendutchfiber.nl.

Open Dutch Fiber (ODF) is a leading Dutch fiber optic company that builds and maintains a network. The fiber optic installation is carried out by experienced connection partners. Our network is an 'open network'. This means that all providers are free to deliver on our network. We work closely with municipalities, housing corporations, homeowners' associations, residents, and experienced contractors. ODF was founded in 2021 and since then we have been growing rapidly.

Are you a strategic and data-driven marketer who thrives on building and optimizing the marketing machine? Digital Marketing Manager You are the key player in our digital strategy. You build a conversion-focused website, develop smart multi-channel flows in Hubspot, and ensure maximum impact on all our marketing channels. You work closely with your marketing & communication colleagues and with various external agencies.

Your challenge

As a Digital Marketing Manager, you directly contribute to the growth of our organization. You:

• Expand our conversion-focused website further and optimize it for maximum customer conversion.

• Develops and implements (automated) multi-channel flows to reach and retain customers through the right channels.

• You are responsible for the performance of all marketing channels, including SEA, Meta, WhatsApp/email marketing, and more. You will be managing our SEA agency.

• Create clear dashboards to analyze and report performance.

• Perform A/B tests and SEO optimizations to systematically improve our ROI.

What are you bringing?

• Minimum a completed HBO or university degree in Marketing, Business Administration, or a related field.

• Proven experience in performance marketing and omnichannel strategies.

• In-depth knowledge of tools such as Semrush, Google Analytics, Tag Manager, advertising platforms, and marketing automation tools, preferably Hubspot.

• An analytical and results-oriented mindset, with an eye for both strategy and detail.

• Experience in setting up dashboards and working with KPIs.

• Creativity and determination to implement new ideas in practice.

What do we offer?You will be working in a new ambitious, energetic, and results-oriented team. Together, we will roll up our sleeves, challenge the market, and prioritize finding joy in our work! You are like a spider in the web, connecting people inside and outside ODF and providing insights.

Furthermore, you can expect:

· Competitive starting salary;

· Bonus scheme;

· 30 vacation days + 8% holiday pay;

· Travel expenses reimbursement;

Fixed-term contract with a possibility of permanent employment;

· Space for personal development;

· A challenging job within a driven organization that is constantly evolving;

· A scale-up culture where achieving success together is linked to job satisfaction. You will be working in a close-knit team and can enjoy shared lunches provided by ODF!

Interested?

Send your application and CV to ODF Recruitment at recruitment@opendutchfiber.nl.