Frequently Asked Questions if you get fiber optic

We start with excavation work in the street. The sidewalk is partially dug up and we lay the fiber optic cables in the ground. A fiber optic cable is available for each house. The sidewalk is usually neatly closed within one day. Before we start these activities, you will receive a letter and a flyer from us with information. After that, we will (depending on the situation at your address) install the fiber optic connection in the house. Once the provider has installed their services, you can start using super-fast fiber optic.

Read more here about when you will get fiber optic in your street.

The street or sidewalk is usually neatly closed again within one working day. We do our utmost to minimize the inconvenience. 

We aim for a safe and careful execution of excavation works, with the safety of residents and employees being our top priority. Therefore, we do everything possible to minimize the number of damages caused by digging. Read What we do to prevent damages caused by excavation.

We install the fiber optic cable on a fiber optic connection point box. With this box, you can't do anything yet, only when the provider installs the router at the fiber optic connection point, you can enjoy super-fast internet, watch HD television, and make cheap phone calls. 

We're sorry to hear that your property has suffered damage. Is this because of our work? Please inform us by filling out our Contact Form. Then we will immediately start working on resolving this as best as possible. 

Keep an eye on our website to see if your neighborhood will be connected soon. 

Yes, the connection to the fiber optic network of Open Dutch Fiber is free. Except for some addresses where a connection fee is required. These are often addresses located outside the village or city center and/or have longer distances from the street to the house. You can see the situation at your address via the postcode check on the website.

Read more about it in the article: What does fiber optic cost?

After the fiber optic cable has been brought into your home and terminated with a fiber optic termination point and you have subscribed to a provider, you will receive a message from the provider for installation of services. Once the technician has installed the router and activated your fiber optic subscription, you can immediately start using the super-fast fiber optic network.

Read more about fiber optic installation in 3 steps.

This is definitely possible, but it is only done if a subscription has been taken out with one of our affiliated providers. 

Yes, all homes will receive a fiber optic connection to the home, but sometimes when and how it differs. We prepare all homes for fiber optic, from apartments, flats to detached houses. Sometimes we do this up to the property line and sometimes you already get a fiber optic connection.

Read more about the explanation per type of home in the article: Can I get fiber optic in my house? Explanation per type of home

Determining the best location for the fiber optic box connection point is done in consultation. Often the best location is the meter cupboard, but another location is possible. If you live in a high-rise building, we install the fiber optic connection point in each home in (approximately) the same location, in consultation with your VvE or landlord.

Read more about requesting the fiber optic box here.

The information you provide (name, phone number, and/or email address) will be passed on to the party responsible for installing the fiber optic connection point in your home. They will only be used to schedule an installation appointment. 

This varies by type of housing and by location:

In some places, a fiber optic connection is not directly connected to the house in a single-family home, but is installed up to the property line. Once you subscribe to a provider, we will install the fiber optic connection point in your home for free.

In a duplex or apartment building, a fiber optic connection point is not always installed in the home. Residents of these homes will receive a free connection point once one person in the building subscribes. Agreements will be made with your landlord or Homeowners' Association about this.

For high-rise buildings (apartments), we will make agreements with your landlord or Homeowners' Association to connect all units in the building.

Do you want to know if your address is in the plan? Read more here about when you will get fiber optic at your address.

We will pass on this information to the party that will be responsible for installing the fiber optic connections in your building. They will then be able to schedule an appointment with you to install the fiber optic connection point. You can easily provide your information by using the postcode check on our website. Enter your postcode and house number, and fill in the form with the missing details.

First, we lay the fiber optic cable in the street and the neighborhood. We temporarily leave the cable above ground. These are the little spikes above the ground. This way, when we come back to connect the house, we can do so without having to dig up the street. For safety reasons, we always try to leave the spikes sticking out as close as possible to the property line. 

During the work in the street and in the public areas of your complex, you do not need to be at home. For the installation of the fiber optic connection point in your home, you will first be contacted to schedule an appointment. Then it is necessary to be at home. Alternatively, ensure that another authorized adult is present. 

Good news: the installation of fiber optic cable won't cost you anything. Open Dutch Fiber lays the cables in the ground and up to your home or apartment. This will be fully arranged and paid for you. In addition, the connection of fiber optic is also free for you.

Read more about what fiber optic costs for you and how you can get a free connection.

This is definitely possible, but it is only done if a subscription has been taken out with one of our affiliated providers. 

In most cases, when installing fiber optic cable in your garden, there is no digging in your garden. The fiber optic cable is drilled underground from the property line to your home. A hole is made at the facade of your home, the size of a paving stone, where the fiber optic cable emerges above ground. The cable then protrudes a small distance from the ground. This is temporary.