Frequently asked questions

Fiber optic is a fiber made of glass through which data is exchanged at the speed of light. This is done with a blinking laser, so you can surf the internet super fast with fiber optic. Because of the high speed and bandwidth, fiber optic is the network of today and the future. Only fiber optic can meet the increasing data demand in our country. This reliable network never falters so you can follow your online meeting or class undisturbed.

Read more about what fiber optic is and how fiber optic works.

Open Dutch Fiber constructs and manages the fiber optic network. We do not offer subscriptions. This is done by providers.  

No, Open Dutch Fiber is laying down the fiber optic network and managing it. It is an open network, which means that all providers are allowed to offer their services on it.

By filling in your zip code and house number in the zip code check, you can see if fiber optic is being installed at your address and if so, in which phase the installation is and with which provider you can subscribe to use the network.

Read more about the postcode check and whether there is already fiber optic in your street.

We work with experienced contractors for the installation of our fiber optic network. You can recognize the employees by their clothing with the Open Dutch Fiber logo. All employees can identify themselves.

After the placement document has been prepared and approved, and there are sufficient individual applications, the property will be made available for scheduling by the connecting partner. They will schedule the connections as quickly as possible.

Our connection partner will contact the specified contact person to schedule a visit. They will then determine on-site how the property can be best connected. The connection partner will follow up on this during the project.

Send an email to housingcorporation@opendutchfiber.nl or call us on weekdays between 08.30 and 17.00 at 088 1633 633.

You can recognize us by the Open Dutch Fiber logo on the work clothing, and employees who need access to the home always have an identification card.

For this, you can contact the installation partner whose contact details are included in the document.

Send an email to vve@opendutchfiber.nl Call us on weekdays between 08:30 and 17:00 at 088 1633 633. 

It is possible that we are still in discussion with your landlord about the installation of fiber optic in your home.

For more information on what you can do, read the article: Requesting Fiber Optic at VVE: 3 tips

For this, you can contact the installation partner whose contact details are included in the document.

You can submit a request for this via our contact form.

This strongly depends on the size of the building. Typically, it takes an employee about an hour to make a connection in a house.

When we lay fiber optic cables from house to house through the interior, we can only install a fiber optic connection at houses that have given permission.

We start with excavation work in the street. The sidewalk is partially dug up and we lay the fiber optic cables in the ground. A fiber optic cable is available for each house. The sidewalk is usually neatly closed within one day. Before we start these activities, you will receive a letter and a flyer from us with information. After that, we will (depending on the situation at your address) install the fiber optic connection in the house. Once the provider has installed their services, you can start using super-fast fiber optic.

Read more here about when you will get fiber optic in your street.

The street or sidewalk is usually neatly closed again within one working day. We do our utmost to minimize the inconvenience. 

We aim for a safe and careful execution of excavation works, with the safety of residents and employees being our top priority. Therefore, we do everything possible to minimize the number of damages caused by digging. Read What we do to prevent damages caused by excavation.

We install the fiber optic cable on a fiber optic connection point box. With this box, you can't do anything yet, only when the provider installs the router at the fiber optic connection point, you can enjoy super-fast internet, watch HD television, and make cheap phone calls. 

We're sorry to hear that your property has suffered damage. Is this because of our work? Please inform us by filling out our Contact Form. Then we will immediately start working on resolving this as best as possible. 

Keep an eye on our website to see if your neighborhood will be connected soon. 

Yes, the connection to the fiber optic network of Open Dutch Fiber is free. Except for some addresses where a connection fee is required. These are often addresses located outside the village or city center and/or have longer distances from the street to the house. You can see the situation at your address via the postcode check on the website.

Read more about it in the article: What does fiber optic cost?

After the fiber optic cable has been brought into your home and terminated with a fiber optic termination point and you have subscribed to a provider, you will receive a message from the provider for installation of services. Once the technician has installed the router and activated your fiber optic subscription, you can immediately start using the super-fast fiber optic network.

Read more about fiber optic installation in 3 steps.

This is definitely possible, but it is only done if a subscription has been taken out with one of our affiliated providers. 

Yes, all homes will receive a fiber optic connection to the home, but sometimes when and how it differs. We prepare all homes for fiber optic, from apartments, flats to detached houses. Sometimes we do this up to the property line and sometimes you already get a fiber optic connection.

Read more about the explanation per type of home in the article: Can I get fiber optic in my house? Explanation per type of home

Determining the best location for the fiber optic box connection point is done in consultation. Often the best location is the meter cupboard, but another location is possible. If you live in a high-rise building, we install the fiber optic connection point in each home in (approximately) the same location, in consultation with your VvE or landlord.

Read more about requesting the fiber optic box here.

The information you provide (name, phone number, and/or email address) will be passed on to the party responsible for installing the fiber optic connection point in your home. They will only be used to schedule an installation appointment. 

This varies by type of housing and by location:

In some places, a fiber optic connection is not directly connected to the house in a single-family home, but is installed up to the property line. Once you subscribe to a provider, we will install the fiber optic connection point in your home for free.

In a duplex or apartment building, a fiber optic connection point is not always installed in the home. Residents of these homes will receive a free connection point once one person in the building subscribes. Agreements will be made with your landlord or Homeowners' Association about this.

For high-rise buildings (apartments), we will make agreements with your landlord or Homeowners' Association to connect all units in the building.

Do you want to know if your address is in the plan? Read more here about when you will get fiber optic at your address.

We will pass on this information to the party that will be responsible for installing the fiber optic connections in your building. They will then be able to schedule an appointment with you to install the fiber optic connection point. You can easily provide your information by using the postcode check on our website. Enter your postcode and house number, and fill in the form with the missing details.

First, we lay the fiber optic cable in the street and the neighborhood. We temporarily leave the cable above ground. These are the little spikes above the ground. This way, when we come back to connect the house, we can do so without having to dig up the street. For safety reasons, we always try to leave the spikes sticking out as close as possible to the property line. 

During the work in the street and in the public areas of your complex, you do not need to be at home. For the installation of the fiber optic connection point in your home, you will first be contacted to schedule an appointment. Then it is necessary to be at home. Alternatively, ensure that another authorized adult is present. 

Good news: the installation of fiber optic cable won't cost you anything. Open Dutch Fiber lays the cables in the ground and up to your home or apartment. This will be fully arranged and paid for you. In addition, the connection of fiber optic is also free for you.

Read more about what fiber optic costs for you and how you can get a free connection.

This is definitely possible, but it is only done if a subscription has been taken out with one of our affiliated providers. 

In most cases, when installing fiber optic cable in your garden, there is no digging in your garden. The fiber optic cable is drilled underground from the property line to your home. A hole is made at the facade of your home, the size of a paving stone, where the fiber optic cable emerges above ground. The cable then protrudes a small distance from the ground. This is temporary. 

In case of a malfunction, always contact your provider. They will investigate the issue. If the malfunction is due to the equipment or your provider, they will help you resolve it. If the malfunction is due to our fiber optic network, your provider will inform us and we will solve the problem as soon as possible. 

To use the new fiber optic network, you need to subscribe to a provider. On our website, you will find a postcode checker. When you enter your postcode and house number, you will immediately see which providers offer services at your address. 

For questions ayou haven't been able to find an answer to, please fill out our Contact Form.

You can contact us by phone or email using the contact details provided in the letter or email you have received. If you need assistance, please call 088 1633 633 (Monday to Friday from 08:30 to 17:00) or fill out our Contact Form.

We do indeed use WhatsApp to contact you. So you may have received a message from us via one of the following number extensions: 0151, 0136, 0138 or 0150. We use this channel, among other things, to verify your data, or to automatically schedule an appointment with you for a free home connection. Unfortunately, it is not possible to contact us directly via this phone number. If you have any questions, you can reach us directly at phone number 088 1633 633.

We make agreements with your landlord or Homeowners' Association regarding the connection of all homes in the building. The connection to the fiber optic network is free and does not obligate you to anything. It is important that all residents cooperate. In most cases, we will install the fiber optic cable from bottom to top through the homes. Please give your consent for the connection. You can easily do this by entering your postcode and house number in the postcode check and filling out the form that appears.  

Do you live in a high-rise building? Then we ask you to cooperate. We are installing fiber optic cables through the apartments and therefore need access to all apartments in the building. The connection is free and does not obligate you to anything. Please give your consent for the connection. You can easily do this by entering your postcode and house number in the postcode check and filling out the form that appears.  

For questions ayou haven't been able to find an answer to, please fill out our Contact Form.

Send an email to housingcorporation@opendutchfiber.nl or call us on weekdays between 08.30 and 17.00 at 088 1633 633.

The fiber optic network of Open Dutch Fiber is open. This means that you can purchase services from various providers who use our network. Odido is often the first provider for internet, TV, and telephony via our fiber optic network in many places, but for example, Fiber.nl, TriNed, SNLR, MultiFiber, Stipte, and Freedom Internet are increasingly providing their services via our network.

Read the article 'Which fiber optic providers are available at my address?' to see which providers are available at your address.

Once it is possible to subscribe to services such as internet, television, and telephone, you will receive a notification from the available providers.

At Open Dutch Fiber, you cannot subscribe to a plan. You do this with a provider. 

Your provider will contact you to activate the services. If you have any questions about your services or the appointment to activate services via fiber optic, please contact your provider.

If you have any questions about your current indoor cabling in combination with your (future) fiber optic connection, you can ask these questions to the provider or to the installation technician (the one who installs the router). Together, they will assess whether adjustments are necessary or desirable for successful use of the fiber optic connection. 

No, if you have subscribed to fiber optic services, it is not necessary to give permission. Open Dutch Fiber will then receive a signal from the provider to install a fiber optic connection point in your home. Subsequently, the technician will come by appointment to install the fiber optic connection point.

After giving your permission, you will receive a confirmation from us via email. We will contact you to schedule an appointment for the installation of the fiber optic connection point. Our installation technician will assess with you the best location for the connection point. In most cases, this will be the meter cupboard or the location where other cables enter the house.

Yes, your landlord must give permission for the installation of the fiber optic connection point in your home. We will do our best to make arrangements with your landlord before the work starts in your street.  

We need permission to install a fiber optic connection point in your home. Granting permission is simple and can be done through the postcode check on our website. You enter your postcode and house number here, and then fill in some details in the form. The information you share with us will be passed on to our contractor so that an appointment can be scheduled for the installation of the fiber optic connection point in your home. 

We're sorry to hear that you've suffered damage to your property. Is this because of our work? Please inform us by filling out our Contact Form along with photos of the damage caused. We will immediately start working on resolving this as best as we can. 

I'm sorry that you are not satisfied. Please submit your complaint by filling out our Contact Form. We will then work together with you to find a solution.