Reviews and experiences with Open Dutch Fiber: what do customers say?
Want to read a Dutch Fiber review? Check out the experiences of customers and find out what they say about the installation and service of fiber optic.
Reviews and experiences with Open Dutch Fiber: what do customers say?
Open Dutch Fiber is laying fiber optic cables throughout the Netherlands. This allows more and more people to access fast and stable internet. But what do residents actually think of the process? Is everything working well? And are they satisfied with the service?
We spoke with Nikita Mostovoy, partner manager at Open Dutch Fiber. He interacts daily with residents, administrators, and housing associations, hearing what is going well and what can be improved. This article is about customer reviews and their experiences with Open Dutch Fiber.
Open Dutch Fiber: about experiences with the installation
Many residents are happy to be connected to fiber optic. They appreciate that the connection is free and that they can choose whether to use it. "Sometimes we get the question: when are you finally coming?" says Nikita. "People often need faster internet. We notice that there is a high demand for it."
Personal contact is also appreciated. Technicians consult with residents and take their preferences into account, for example regarding the location of the connection in the house.
We will personally visit you when we are installing fiber optic in your area. Read more about it in the article.Open Dutch Fiber fiber optic at the door. What can I do?
Reviews about Open Dutch Fiber: what do residents say?
Most residents are positive about how the installation is being arranged. They appreciate being well informed in advance through letters, emails, or posters in the hallway. There is also appreciation for the work of the technicians.
"We always ensure clear communication. And we conduct a survey in advance, so residents know what to expect," explains Nikita. "Recently, the technicians were even rewarded with a lunch and a carafe of lemonade by the residents for their work."
However, there are sometimes also concerns. For example, when someone is afraid that something will break in the house. Or if the installation runs through a common area. In that case, Open Dutch Fiber takes extra time to explain everything properly.
How does Open Dutch Fiber handle feedback?
If there are complaints or questions, the team of Open Dutch Fiber always looks for a solution. Sometimes it concerns technical matters, sometimes communication or planning.
"We want to make the process as easy as possible for residents," says Nikita. "That's why we work together with residents, housing associations, and homeowners' associations to arrange everything properly." Through this collaboration, many issues are already prevented before the installation begins.
Do you have a question about the installation of fiber optic? Or is something not entirely clear? Then check the page with frequently asked questions NeemContact Join us. The team of Open Dutch Fiber is happy to help you further. Read in the articleA complaint about Open Dutch Fiber? This is how we solve it about how we deal with feedback.
Do the postcode check.
Do you want to know if your home is eligible for fiber optic from Open Dutch Fiber?postcode check You can quickly and easily see if your address is already on the schedule. You will immediately see if the installation has already started or if we will contact you soon. This way, you know exactly what to expect.
About Nikita Mostovoy
partnermanager
This article was written in collaboration with Nikita Mostovoy. Nikita is a partner manager at Open Dutch Fiber and is involved daily in connecting apartments and high-rise buildings to fiber optic networks. Together with his colleagues, he consults with homeowners’ associations, housing corporations, and property managers to ensure a smooth installation process. His goal: to make fiber optic internet available to everyone, with as little hassle as possible for residents.
