Order manager
You bring a great deal of enthusiasm, are accurate, decisive, service-oriented, quick to act, and aware that behind every order there is a waiting customer.
Who are we?
Open Dutch Fiber installs and manages fiber optic networks. We already do this for more than 1,100,000 households. The installation is carried out by experienced connection partners. Our network is an 'open network'. This means that all providers are free to deliver services on our network. Odido is often the first provider in many places to offer internet, television, and telephone services over the fiber optic network of Open Dutch Fiber, but also providers such as Fiber.nl, Trined, and Freedom Internet deliver their services through our network.
Job description
As an Order Manager, you are an important link within the company. Together with your connecting partners, you are responsible for the correct, timely, and complete handling of customer connections. You bring a great deal of enthusiasm, are accurate, decisive, service-oriented, quick to act, and aware that behind every order there is a waiting customer.
These are your tasks:
· You ensure that customers are scheduled and connected within set deadlines. You also ensure that malfunctions at customer addresses are resolved in a timely manner.
· You build relationships and have intensive contact with our connecting partners to ensure that everything runs smoothly and nothing falls off the wagon or remains open for too long.
· You will liaise with our project managers and providers to discuss any issues you encounter during your work in order to resolve them.
Requirements
You are a solution-oriented person who puts the customer first.
· You have at least a vocational level 4 in terms of work and thinking.
· Curious, takes initiative, and has a healthy dose of independence
· Has good communication and social skills, both in English and in Dutch.
· Be punctual and not shy away from a little pressure
· A good knowledge of Microsoft applications (such as Excel)
· You are proactive, quickly identify trend shifts, and know how to act on them.
What does this job offer you?
A challenging job within a customer-driven organization that is still in full development. We offer you the opportunity to contribute to the "technology of the future". At Open Dutch Fiber, your professional development is encouraged, and of course, you will receive competitive employment conditions.Interested?
Send your application and CV to ODF Recruitment at recruitment@opendutchfiber.nl.