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Who we are

We are Open Dutch Fiber. We build and maintain fiber optic networks in the Netherlands. For this, we work closely with municipalities, housing corporations, homeowners' associations, residents, and experienced contractors. Service providers deliver their services through our fiber optic network, providing access to fast and stable internet for over 1.5 million households and businesses.

About the function

We are looking for a... Operational Analyst To support our Order-to-Bill (O2B) process and special projects within the commercial organization of Open Dutch Fiber. In this role, you will work closely with the Special Projects Manager in the Chief Revenue Officer And do you have close collaboration with various teams (Construction, Marketing, Sales, and external parties such as partners, providers, and internet providers) to improve operational efficiency, reduce customer churn, and streamline communication in the customer journey.

Main responsibilities

1. Funnel Analysis & Reporting

• Monitoring and analyzing the O2B funnel to identify bottlenecks, causes of customer churn, and process issues.

• Developing and maintaining dashboards, KPIs, and weekly/monthly reports for internal and external stakeholders.

2. Improvement of operational processes

• Collaborating with different teams (Construction, Installation partners, Customer service, ISP partners) to streamline communication and handovers, and to enhance the overall customer journey.

• Analyze and propose quick improvements and long-term solutions to reduce backlogs, planning conflicts, and deficiencies in data sharing.

3. Data Management & Insights

• Performing root cause analyses on order cancellations, customer churn during migration, and installation delays to formulate recommendations for improvements.

4. Project coordination

• Assisting in the execution of pilot programs (e.g. call center surveys to identify reasons for customer churn) and expanding them to other locations if necessary.

• Coordinating timelines, deliverables, and follow-up actions with internal teams and external stakeholders (such as Odido and other ISPs).

5. Communication & Stakeholder Management

• Preparing presentations, status updates, and weekly/bi-weekly reports on funnel performance for senior management and key partners.

• Supporting regular meetings with external partners to align priorities, discuss challenges, and share best practices.

Qualifications

• Bachelor's degree in Business Administration, Economics, Engineering, Data Analysis or a related field.

• 2-4 years of experience in an operational, business analyst, or project coordinator role (experience in telecom, internet services, or other infrastructure sectors is a plus).

• Proficiency in data analysis and reporting tools (Excel, Google Sheets, BI platforms such as Power BI or Tableau).

• Strong problem-solving and critical thinking skills; able to interpret data and translate insights into process improvements.

• Familiarity with process mapping and continuous improvement methodologies (Lean, Six Sigma) is a plus.

Skills & Competencies

• Operational focus: Comfortable with managing daily process flows, identifying bottlenecks, and implementing quick solutions.

• Stakeholder management: Ability to effectively collaborate with different teams and external partners, with clear and solution-oriented communication.

• Eye for detail: Proficiency in data validation and keeping statistics to ensure accuracy and reliability.

• Adaptability: Willingness to quickly adapt to new projects or operational challenges.

• Strong communication: Excellent written and verbal communication skills, including presenting to multidisciplinary teams.

What we are looking for

This role requires an analytical and detail-oriented leader with a passion for audit quality and inspection integrity. You have a good knowledge of fiber optic installations and high-rise solutions, and you have a curious attitude where you dare to critically question decisions. You take initiative and know how to inspire others. You enjoy working in a dynamic organization that is constantly evolving and where developments happen quickly.

• Education: Bachelor's degree in Business Administration, Engineering, Architecture or a related field. A master's degree or relevant certification is a plus.

• Experience: Minimum of 10 years of experience, with at least 2 years in a leadership role. Demonstrable experience in building inspection or construction.

• Skills:

  • Strong analytical and problem-solving skills.

  • Excellent communication and interpersonal skills.

  • Carefulness and thoroughness in audits and reporting.

  • Ability to lead and motivate a team.

  • Strong project management skills.

  • Good collaboration with multidisciplinary teams and building strong relationships within the organization.

What you can expect from us

A challenging position within a customer-oriented organization that is constantly evolving. We are an ambitious, energetic, and results-driven organization. We form a close-knit team with a start-up culture, disrupting the market and placing a high value on workplace enjoyment. At Open Dutch Fiber, we encourage your personal and professional development.

• Work environment: Office environment, with the possibility to work remotely occasionally.

• Working hours: Full-time position with standard office hours. Extra hours may be required during peak periods or project deadlines.

• Travel: Limited travel to projects or meetings with stakeholders.

• Salary: Competitive and dependent on experience, including bonus.

How to apply for a job

Send your resume and cover letter to ODF Recruitment via email. recruitment@opendutchfiber.nlI'm sorry, but you haven't provided any text to translate. Please provide the text you would like me to translate into English.