Who is my network operator for fiber optic?
Who is my network operator for fiber optic? Learn what a network operator does, how to recognize them, and who can help you with outages or questions.
Who is my network operator for fiber optic? Expert explains
Do you have a question about your internet connection and want to know who to contact? You might end up with the term network operator. But what does a network operator actually do? And who is your network operator if you have fiber optic? We asked Nikita Mostovoy, partner manager at Open Dutch Fiber. He explains how it works, what you can check yourself, and who you can contact for questions or issues.
What does a grid operator do?
The network operator is the company responsible for the network in your street and home. In the case of fiber optic, this means the party that installs and maintains the cable. The network operator ensures that the network functions and that your home is properly connected.
"My provider delivers the services, such as internet or TV," says Nikita. "But the network operator ensures that the connection exists at all."
When it comes to gas or electricity, you also have a network operator, but that is something different from your energy supplier. It's the same with fiber optic.
Who is my fiber optic network operator?
In many cases, you can see this through a letter or email when fiber optic is being installed. Do you live in an area where Open Dutch Fiber has installed the network? Then Open Dutch Fiber is your network operator for fiber optic. This means that we take care of:
The construction of the network
The maintenance of the fiber optic cable
Resolving technical malfunctions on the network
"We take care of the network, the provider does the rest," Nikita explains. "If there is a malfunction in the fiber optic cable itself, we will fix it."
Want to know more about how to choose your provider? Read it in the article. Can I choose my own fiber optic provider?
Who do you call in case of a malfunction?
In case of a malfunction or problem, you first contact your provider. This is the party with whom you have a subscription. They will test whether the problem lies with them or with the network. "If the provider sees that the problem is with the cable, then they will involve us," says Nikita. "We will then come to resolve it." So, you don't need to know who the network operator is yourself. Your provider will arrange that contact if necessary.
Do you think the fiber optic cable is broken? Read more about it in the article. Fiber optic cable broken? Here's what you can do.
No fiber optic yet? Do the postcode check.
Do you want to know if your home is eligible for fiber optic from Open Dutch Fiber? postcodecheck You can quickly and easily see if your address is already on the schedule. You will immediately see if the installation has already started, or if we will contact you soon. This way, you know exactly what to expect.
About Nikita Mostovoy
partnermanager
This article was written in collaboration with Nikita Mostovoy. Nikita is a partner manager at Open Dutch Fiber and is involved daily in connecting apartments and high-rise buildings to fiber optic networks. He consults with homeowners’ associations, housing corporations, and property managers to ensure a smooth installation process. His goal: to make fiber optic internet available to everyone, with as little hassle as possible for residents.
