Who are we?

Open Dutch Fiber constructs and manages fiber optic networks. We already do this for more than 1,100,000 households. The installation is carried out by experienced connection partners. Our network is an 'open network'. This means that all providers are free to deliver services on our network. Odido is often the first provider to offer internet, television, and telephone services over the fiber optic network of Open Dutch Fiber in many places, but other providers such as Fiber.nl, Trined, and Freedom Internet also deliver their services through our network.

Job description

As an order manager, you are an important link within the company.  Together with your connection partners, you are responsible for the correct, timely, and complete handling of customer connections. You bring a great deal of enthusiasm, are accurate, decisive, service-oriented, quick to act, and aware that behind every order there is a waiting customer.

These are your tasks:

· You ensure that customers are scheduled and connected within set deadlines. You also make sure that malfunctions at customer addresses are resolved promptly.

· You  builds relationships and maintains intensive contact with our connecting partners to ensure that everything runs smoothly and nothing falls off the wagon or remains open for too long

· You liaise with our project managers and providers to discuss any issues you encounter during your work in order to resolve them.

Requirements

You are a solution-oriented person who puts the customer first.

· You have at least a vocational level 4 in terms of work and thinking.

· Being eager to learn, taking initiative, and having a healthy dose of independence.

· Has good communication and social skills, both in English and in Dutch.

· Be punctual and not shy away from a little pressure.

· A good knowledge of Microsoft applications (such as Excel)

· You are proactive, quickly notice trend shifts, and know how to act on them.

What does this job offer you?

A challenging job within a customer-driven organization that is still in full development. We offer you the opportunity to contribute to the "technology of the future". At Open Dutch Fiber, your professional development is encouraged, and of course, you will receive competitive employment conditions.Interested?

Send your application and CV to ODF Recruitment at recruitment@opendutchfiber.nl.

Who are we?

Open Dutch Fiber constructs and manages fiber optic networks. We already do this for more than 1,100,000 households. The installation is carried out by experienced connection partners. Our network is an 'open network'. This means that all providers are free to deliver on our network. Odido is often the first provider to deliver internet, television, and telephony over the fiber optic network of Open Dutch Fiber in many places, but also providers such as Fiber.nl, Trined, and Freedom Internet deliver their services via our network.

Job description

As an order coordinator, you are the proverbial lubricant between the providers, connection partners, (end) customers, and play an important supporting role in the connection process. With your decisiveness and process sense, together with one of the largest providers in the country, you ensure that disruptions in the process are resolved before the end customer even notices.  

These are your tasks:

· Handling (complex) issues from the providers regarding customer connections.

· You are the rock in the surf for technicians who need your help to quickly connect the end customer.

· Active focus on trends and trend breaks and knowing how to act on them.

· Performing supportive administrative tasks for the order managers.

Requirements

You are a solution-oriented person who puts the customer first.

· You have at least a vocational level 4 in terms of work and thinking.

· Being curious, taking initiative, and having a healthy dose of independence.

· Has good communication and social skills, both in Dutch and English language.

· Flexible availability during office hours and evenings

· Be punctual and not shy away from a little pressure.

· Knowledge of Microsoft applications (such as Excel)

What does this job offer you?

A challenging job within a customer-driven organization that is still in full development. We offer you the opportunity to contribute to the "technology of the future". At Open Dutch Fiber, your professional development is encouraged, and of course, you will receive competitive employment conditions.

Interested?

Send your application and CV to ODF Recruitment at recruitment@opendutchfiber.nl. Want to know more about the position? Jeroen Dangremond (06-28349840) will be happy to tell you more about it.

What will you do?

As Service Coordinator you are the first point of contact for residents, housing cooperatives, and VvE's. You answer questions about activities, schedules, and any damage reports related to the installation of fiber optic cables. In addition, you monitor the lead time of orders from internet providers and manage outstanding tickets within the set service levels. Your excellent communication skills enable you to assist customers effectively. Personal service, customer friendliness, and empathy are central to this role.

Your tasks and responsibilities also include:

• You enjoy tackling (complex) issues and do so effortlessly through various channels.

• You are a key player and ensure timely follow-up actions to internal and external stakeholders.

• You inform and inspire residents about fiber optic.

• You like to contribute to internal improvement actions and process enhancements.

• You enjoy juggling multiple tasks and easily connect different work processes.

Who will you work with?

We are an ambitious, energetic, and results-oriented team, working together, challenging the market, and valuing a pleasant work atmosphere! You collaborate extensively with colleagues from communication, construction, stakeholder management, and high-rise buildings. Additionally, you liaise with contractors, housing cooperatives, and VvE's for coordination and issue resolution.

What do you bring?

We are looking for an experienced Service Coordinator who, together with us, will fulfill the promise of providing the Netherlands with the fastest fiber-optic internet. You are positive, curious, customer-friendly, and able to collaborate effectively with other departments, partners, and stakeholders.

Your personality and social skills ensure good collaboration with colleagues and external partners. Finally, you have no trouble working in a constantly changing environment and derive energy from solving residents' issues.

Job requirements

• MBO + level of education

• Good communication skills (both written and verbal)

• Minimum of 2 years of relevant work experience

• Patient and customer-oriented

• Knowledge and experience in the telecom industry is an advantage

What can you expect from us?

A challenging job within a customer-driven organization that is still evolving. We offer you the opportunity to join from the beginning and contribute to the “technology of the future”. At Open Dutch Fiber, your professional development is encouraged. And of course, you will receive competitive employment conditions.

Interested?

Send your application and CV to ODF Recruitment, recruitment@opendutchfiber.nl First want to know more about the position? Jeroen Dangremond (06 283 49 840) will be happy to tell you more.

What are you going to do?

The Quality Assurance (QA) Manager plays a crucial role within the organization by auditing completed works, assessing and evaluating ongoing work, and initiatives to improve the quality during both the construction and delivery phases. The QA Manager is responsible for developing, implementing, and maintaining a quality program with clear quality standards and procedures. The role requires in-depth knowledge of FttH construction processes including the Specifications and Program of Requirements, regulations, legislation, and quality management systems. The QA Manager works closely with the passive Infrastructure architect, project managers, internal and external auditors, and contractors to ensure compliance with the quality program. Additionally, you will act as Deputy Director of Operations.

Your tasks and responsibilities include:

Development and Implementation of Quality Program:

1. Designing and implementing quality management systems.

2. Developing and updating quality policy, procedures, and work instructions.

Continue testing on the specifications and Requirements Document.

1. Ensuring compliance with legal requirements.

2. Ensuring compliance with contractual obligations

Quality control and assurance:

1. Performing internal and external audits to ensure quality standards, throughout multiple project phases from the start of construction to completion.

2. Reviewing project plans, work instructions, contracts, specifications, drawings, and requirements to ensure compliance with quality standards.

3. Monitoring the implementation of quality inspections and tests.

Leadership and Training:

1. Setting up a QA organization

2. Leading and coaching quality controllers and inspectors.

3. Developing and providing training and workshops on quality awareness and procedures.

Complaints Management and Process Improvement:

1. Analyzing complaints and quality issues, and implementing corrective and preventive measures.

2. Continuously improve construction processes and management processes through Lean Six Sigma or other methodologies.

3. Reporting quality performance to management and recommending improvement measures.

Stakeholder Management:

1. Communicating with customers, suppliers, contractors, and other stakeholders to manage quality expectations.

2. Collaborating with project managers and other functional leads to develop integrated quality solutions.

What are you bringing?

We are looking for a colleague who will help us fulfill the promise of providing the Netherlands with the fastest fiber-optic internet and ensuring that all homes are connected.

Technical Knowledge:

• In-depth knowledge of deployment methodologies, fiber optic networks, asset management, materials, and regulations.

• Experience with quality management systems and standards.

• Proficiency in reading and interpreting construction drawings, designs, and specifications.

• Expertise in asset management systems Cocon, construction applications Geostruct, Fiberconnect and/or related systems.

Analytical Skills:

• Strong problem-solving skills and the ability to conduct root cause analyses.

• Data analysis skills to monitor quality indicators and trends.

Leadership and Communication:

• Excellent leadership skills with the ability to motivate and inspire teams.

• Strong communication skills, both verbal and written.

• Skill in managing conflicts and negotiations.

Organizational Skills:

• Ability to effectively manage multiple projects and priorities.

• Detail-oriented with a focus on accuracy and consistency.

Education and experience:

• Bachelor's or master's degree in Architecture, Civil Engineering, Quality Management or a related field.

• Minimum of 10 years of experience in a quality role within the construction sector, with at least 5 years in a managerial position.

• Certifications such as Certified Quality Manager (CQM), Lean Six Sigma Black Belt, or similar are a plus.

Personal Characteristics:

• Proactive and results-oriented attitude.

• High level of integrity and ethical awareness.

• Flexible and adaptable to changing project requirements and circumstances.

What can you expect from us?

A challenging full-time position within a customer-driven organization that is constantly evolving. You have the opportunity to work at various construction sites and offices. We are an ambitious, energetic, and results-oriented organization, working together, pushing the boundaries, and valuing workplace enjoyment!

At Open Dutch Fiber, we encourage your personal and professional development. Of course, you will receive competitive employment conditions.

How can you apply for a job?

Send your resume and cover letter to ODF Recruitment.                  recruitment@opendutchfiber.nlI'm here to help! Just provide me with the text you would like me to translate into English.

Who are we?

Open Dutch Fiber (ODF) is a leading Dutch fiber optic company that builds and maintains a network. The fiber optic installation is carried out by experienced connection partners. Our network is an 'open network'. This means that all providers are free to deliver on our network. For example, Odido is an important partner of ours! We work closely with municipalities, housing corporations, homeowners' associations, residents, and experienced contractors. ODF was founded in 2021 and since then we have been growing rapidly!

What are you going to do?

As a Service Level Manager, you are responsible for the daily management of our technical locations and for ensuring proper follow-up in case of major network outages. The daily management is outsourced to management parties and contractors, with whom you have daily contact and make decisions together regarding maintenance and repairs, for example. Especially in the event of a major excavation damage, time is of the essence to minimize the impact on the customer as much as possible.

In addition, we have contacts with our customers, the operators (e.g. Odido) who ultimately provide services to consumers. You are also responsible for ensuring that processes and systems are optimally set up for these operators.

The performance of all processes is measured and documented in SLAs with the operators, management parties, and contractors. You monitor whether we are performing well and make adjustments where necessary.

Other tasks within the Network Operations department include change management, problem management, and access management. The management of the availability checker and the order system (Gridsz) also fall under the Network Operations department.

These are your responsibilities:

· You work closely with our NOC parties for the daily management of the technical locations and the network;

· You are responsible for the troubleshooting process;

· You are the first point of escalation for major network outages and inform various stakeholders;

· In case of major disruptions, inform the senior management of ODF and keep them updated.

· You report on the availability of the ODF Network and make improvement proposals where necessary;

· You maintain operational contacts with the operators and ensure that they can serve their customers well in all areas;

· You coordinate closely internally with the Asset Management department.

What are you bringing?

You are a service-oriented person and you can work well with internal and external parties.

· You have at least a bachelor's degree level of education and thinking;

· You have at least 8 years of work experience in the telecommunications industry, and knowledge of the fiber optic world is a plus.

· You are analytical and have good communication and social skills;

· You are a good negotiator, you know how to achieve your goal;

· Be punctual and not shy away from a little pressure during a major breakdown.

What do we offer?

A challenging job within a strongly customer-driven organization that is still in full development. We offer you the opportunity to join from the beginning and help build the "technology of the future". At Open Dutch Fiber, your professional development is encouraged. And of course, you will receive competitive employment conditions.

· Salary dependent on knowledge and experience;

· Bonus scheme;

· 30 vacation days + 8% holiday pay;

· Excellent pension provision;

· Travel expenses reimbursement;

Fixed-term contract with a possibility of permanent employment;

· Space for personal development;

· A challenging job within a driven organization that is constantly evolving;

· Achieving success together is linked to job satisfaction. You will work in a close-knit team and can enjoy shared lunches provided by ODF!

Excited?

Send your CV and cover letter to ODF Recruitment. recruitment@opendutchfiber.nlI'm sorry, but you haven't provided any text to translate. Please provide the text you would like me to translate into English.. Want to know more about the position? Marco Gums (06-2954 3582) I would love to tell you more about it!