General frequently asked questions
Want to know more
Do you have a question about the fiber optic network in your neighborhood or home? You probably can find the answer to your question in our list of frequently asked questions below. If your question is not listed, please feel free to ask. Then look at all frequently asked questions.
Look at the Service & Contact page if you want to get in touch with us.
General questions
If your question is not listed, please call 088 1633 633.
Fiber optic is a fiber made of glass through which data is exchanged at the speed of light. This is done with a blinking laser, so you can surf the internet super fast with fiber optic. Because of the high speed and bandwidth, fiber optic is the network of today and the future. Only fiber optic can meet the increasing data demand in our country. This reliable network never falters so you can follow your online meeting or class undisturbed.
Read more about what fiber optic is and how fiber optic works.
Open Dutch Fiber constructs and manages the fiber optic network. We do not offer subscriptions. This is done by providers.
No, Open Dutch Fiber is laying down the fiber optic network and managing it. It is an open network, which means that all providers are allowed to offer their services on it.
By filling in your zip code and house number in the zip code check, you can see if fiber optic is being installed at your address and if so, in which phase the installation is and with which provider you can subscribe to use the network.
Read more about the postcode check and whether there is already fiber optic in your street.
We work with experienced contractors for the installation of our fiber optic network. You can recognize the employees by their clothing with the Open Dutch Fiber logo. All employees can identify themselves.
I want to report a complaint or damage.
Could you please provide the text that you would like me to translate into English?
We're sorry to hear that you've suffered damage to your property. Is this because of our work? Please inform us by filling out our Contact Form along with photos of the damage caused. We will immediately start working on resolving this as best as we can.
I'm sorry that you are not satisfied. Please submit your complaint by filling out our Contact Form. We will then work together with you to find a solution.