Frequently Asked Questions if you get fiber

We start with excavation work in the street. The sidewalk is partially dug up and we lay the fiber cables in the ground. A fiber cable is available for each house. The sidewalk is usually neatly closed within one day. Before we start these activities, you will receive a letter and a flyer from us with information. After that, we will (depending on the situation at your address) install the fiber connection in the house. Once the provider has installed their services, you can start using super-fast fiber. Read here more about when fiber will be available at your address.

The street or sidewalk is usually neatly closed again within one working day. We do our utmost to minimize the inconvenience. 

We aim for a safe and careful execution of excavation works, with the safety of residents and employees being our top priority. Therefore, we do everything possible to minimize the number of damages caused by digging. Read here what we do to prevent damages caused by excavation.

We install the fiber optic cable on a fiber optic connection point box. With this box, you can't do anything yet, only when the provider installs the router at the fiber optic connection point, you can enjoy super-fast internet, watch HD television, and make cheap phone calls. 

We're sorry to hear that your property has suffered damage. Is this because of our work? Please inform us by filling out our Contact Form. Then we will immediately start working on resolving this as best as possible. 

Keep an eye on our website to see if your neighborhood will be connected soon. 

Yes, you will receive a free connection to our fiber network as soon as you take out a subscription with one of the providers. We will then ensure the connection is installed all the way into your home. There are two situations where additional costs may apply:

• Connection fee for specific addresses: For some homes located far outside the city or village center, a contribution is required. You can check the status of your address by using the postcode check on our website.

• Additional wall socket (switch plug) in the meter box: Our contractor needs a power point for the fiber equipment. If there is no free socket available, the technician can install an extra socket for you. Te costs are €135,- including installation and materials.

  • NB: You must pay this amount in cash to the technician after the installation is finished.

Read more about it in the article: How much does fiber cost?

After the fiber optic cable has been brought into your home and terminated with a fiber optic termination point and you have subscribed to a provider, you will receive a message from the provider for installation of services. Once the technician has installed the router and activated your fiber optic subscription, you can immediately start using the super-fast fiber optic network.

Read more about it in our article: Installing fiber in 3 steps.

This is definitely possible, but it is only done if a subscription has been taken out with one of our affiliated providers. 

Yes, all homes will receive a fiber connection to the home, but sometimes when and how it differs. We prepare all homes for fiber, from apartments, flats to detached houses. Sometimes we do this up to the property line and sometimes you already get a fiber connection.

Read more about the explanation per type of home in the article: Can I get fiber in my house? Explanation per type of home

Determining the best location for the fiber box connection point is done in consultation. Often the best location is the meter cupboard, but another location is possible. If you live in a high-rise building, we install the fiber connection point in each home in (approximately) the same location, in consultation with your VvE or landlord. Read more about requesting a fiber box here.

The information you provide (name, phone number, and/or email address) will be passed on to the party responsible for installing the fiber optic connection point in your home. They will only be used to schedule an installation appointment. 

This varies by type of housing and by location:

In some places, a fiber connection is not directly connected to the house in a single-family home, but is installed up to the property line. Once you subscribe to a provider, we will install the fiber connection point in your home for free.

In a duplex or apartment building, a fiber connection point is not always installed in the home. Residents of these homes will receive a free connection point once one person in the building subscribes. Agreements will be made with your landlord or Homeowners' Association about this.

For high-rise buildings (apartments), we will make agreements with your landlord or Homeowners' Association to connect all units in the building.

Do you want to know if your address is in the plan? You can find more information in our article: When will fiber be installed in my street?

We will pass on this information to the party that will be responsible for installing the fiber optic connections in your building. They will then be able to schedule an appointment with you to install the fiber optic connection point. You can easily provide your information by using the postcode check on our website. Enter your postcode and house number, and fill in the form with the missing details.

First, we lay the fiber optic cable in the street and the neighborhood. We temporarily leave the cable above ground. These are the little spikes above the ground. This way, when we come back to connect the house, we can do so without having to dig up the street. For safety reasons, we always try to leave the spikes sticking out as close as possible to the property line. 

During the work in the street and in the public areas of your complex, you do not need to be at home. For the installation of the fiber optic connection point in your home, you will first be contacted to schedule an appointment. Then it is necessary to be at home. Alternatively, ensure that another authorized adult is present. 

In almost all cases, the connection to our network is completely free of charge when you take out a subscription. There is a small exception for homes located in rural areas.

Do you live in a remote location, far outside a village or city center? In that case, the distance from the street to your front door can be very long. For these specific situations, we request a contribution towards the extra excavation work required.

Because this varies per address, we do not have a list of specific areas. Do you want to be sure if this applies to you? Simply use the postcode check on our website. You will immediately see if the connection for your address is free or if a contribution is required. This way, you know exactly what to expect before choosing a subscription.

This is definitely possible, but it is only done if a subscription has been taken out with one of our affiliated providers. 

In most cases, when installing fiber optic cable in your garden, there is no digging in your garden. The fiber optic cable is drilled underground from the property line to your home. A hole is made at the facade of your home, the size of a paving stone, where the fiber optic cable emerges above ground. The cable then protrudes a small distance from the ground. This is temporary. 

First enter your house number. Does your address appear? Then choose the correct room number from the dropdown menu.