Frequently Asked Questions If you already have fiber optic.
Want to know more
Do you have a question about the fiber optic network in your neighborhood or home? You probably can find the answer to your question in our list of frequently asked questions below. Is your question not listed? Please check the frequently asked questions.
Look at the Service & Contact page if you want to get in touch with us.
I have fiber optic.
If you already have fiber optic internet, you will find relevant questions here.
In case of a malfunction, always contact your provider. They will investigate the issue. If the malfunction is due to the equipment or your provider, they will help you resolve it. If the malfunction is due to our fiber optic network, your provider will inform us and we will solve the problem as soon as possible.
To use the new fiber optic network, you need to subscribe to a provider. On our website, you will find a postcode checker. When you enter your postcode and house number, you will immediately see which providers offer services at your address.