Complaints about Open Dutch Fiber? Find out what you can do in case of damage, issues, or questions regarding the installation of fiber optic. Contact us.
A complaint about Open Dutch Fiber? This is how we solve it
A damaged sidewalk, a cable that is not working properly, or a question about the work being done in your street. It can happen. And then you naturally want to know: where can I go? At Open Dutch Fiber, we take complaints seriously. We want to make sure you are helped properly. Nikita Mostovoy, partner manager at Open Dutch Fiber, explains what you can do with complaints and how we ensure that things are resolved.
1. Is it about the installation? Let us know.
Are you not satisfied with how the installation has gone? Or do you see damage to your garden, wall, or sidewalk? Then report this to Open Dutch Fiber. We work with partners, but remain responsible for the entire project ourselves. "Sometimes things go wrong during the work," says Nikita. "We want to know about it so we can resolve it quickly."
You can also contact us if you have not received any information or if you find something unclear.
Want to know more about the installation of fiber optic? Then read the article: This is how the installation of fiber optic in a house works in 5 steps.
2. Problems with your internet? Contact your provider.
Do you have slow internet, no connection, or is the connection not working properly? Then you contact your provider. They will check if the problem lies with them or in the network. "If it's a network issue, the provider will report it to us," explains Nikita. "We will then take action." So, you don't have to figure out who to call yourself. Always start with your provider when you have internet problems.
3. How do you file a complaint with Open Dutch Fiber?
You can easily submit your complaint or question to us. This can be done in three ways:
via the contact form on our website
by phone via our customer service;
by email via the address on the contact page.
Clearly explain what happened, where, and when. This way we can help faster. "We believe it's important that residents feel heard," says Nikita. "So feel free to contact us, even if you're unsure."
Do the postcode check.
Do you want to know if your home is eligible for fiber optic from Open Dutch Fiber? With the postcode check you can quickly and easily see if your address is already on the schedule. You will immediately see if the installation has already started, or if we will contact you soon. This way, you know exactly what to expect.
View current fiber offers and discover the best deal at your address.
Over Nikita Mostovoy
partnermanager
This article was written in collaboration with Nikita Mostovoy. Nikita is a partner manager at Open Dutch Fiber and is involved daily in connecting apartments and high-rise buildings to fiber optic networks. Together with his colleagues, he consults with homeowners’ associations, housing corporations, and property managers to ensure a smooth installation process. His goal: to make fiber optic internet available to everyone, with as little hassle as possible for residents.
